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Customer Service

Where does your store accept orders from?
We are able to accept orders all over the world.

How will I know if my order is confirmed?
If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you that your order has shipped and also contains an order tracking number.

What currencies can I use?
Our store only support: US dollar.

How do I know that my transaction is secure?
We do not keep any of your billing information. All your credit card and personal information that you enter on our online payment page is re-directed to your selected payment gateway via encrypted connection. Only the bank will have your card number and personal information. This way we ensure that our customers’ information is kept secure and that it is perfectly safe to shop with us via the Internet.
We do not have collect or store any credit card information.

What is 'one size' mean on your website?
"One size" means that an item has just one size fitting all the average people. You can see the detailed centimeter under SIZE & FIT as reference.

Why don't I get our emails?
You may need to reset your email boxes. maybe you can find it from your Junk or Spam folders.
Can I make changes to my online order?
Yes, you can, but please contact us via email within one business day. Cause your items are typically processed and shipped within one business day after we receive your payment.

When is my order shipped?
Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m.) are typically processed and shipped within three business days. Once an order has processed, delivery time depends on the chosen shipping method and post office, usually you will receive your goods in 5-10 business days.

What should i do if I place an order at online store but it have been out of stock or sold out?
While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. If one or some of your purchases are out of stock, we will contact you via email asap, Also we accept refund or changes when your goods are out of stock or sold out. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email.

Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

If i dissatisfied with my items?
Making a returns or exchanges are easy using USPS.You must send your returned package via your own expense and provide us with a tracking number cause all the items are the lowest price. Refunds are made in the Credit card or other payment and may take up to ten business days to process after we receive the tracking number for the returned goods. Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Kindly include when you contact us the following information. This will expedite the processing of your return.
*Your order number, your full name, and the date the order was placed and received
*A list of the product(s) to be exchanged or refunded
*The reason for the return of the products

In case you have any question, please don't hesitate to contact us by email:

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